Frequently Asked Questions

What is Tailorkraft?

Tailorkraft is an online custom tailoring and alteration services provider for women and men across Kolkata through home visit by fashion consultants.

Which garments can I get stitched on Tailorkraft?

The women's tailoring section provides tailoring and alterations for the following garments:
a. Blouses
b. Kurtis
c. Salwar Suits
d. Dresses
e. Pants

The men's tailoring section provides tailoring and alteration services for the following garments:
a. Shirts
b. Trousers
c. Blazer
d. 2 piece Suits
e. 3 piece Suits

How do I get my garments stitched on Tailorkraft?

Kindly refer to the How it Works section for a shorter overview.

To experience Tailorkraft services, book a home visit by calling us anyday between 10 AM to 6 PM.

Tailorkraft customer support will answer your queries and discuss your requirements. Select any available time slots as per convenience to book a home visit. A confirmation SMS with details of your home visit will be sent to your mobile.

On the day of home visit, Tailorkraft consultants will call you 1 hour before visit. You are requested to kindly attend this call as visit stands cancelled in case of no response.

During the visit, fashion consultants take your measurements and note down your design preferences on design sheets. They assist you in selecting better designs.

At the end of the visit, you will receive an Acknowledgement receipt containing details of garments ordered, any add-ons required, estimated prices and estimated delivery dates.

The finished garments will be delivered at your home within 10 working days. The payment can be done via cash or cards.

What is the delivery period?

The finished garments are delivered within 10 working days from the date of visit.

What are the stitching charges?

Kindly refer to the stitching prices page to know more about stitching charges of the various garments.

Who comes for the home visit?

Professionally qualified fashion consultants visit customers during home visits. Tailorkraft respects your privacy. Hence, female consultants visit for women's orders and male consultants visit for men's orders.

What if my clothes don't fit?

Tailorkraft provides superior fit guarantee. Minor alterations, if required, are free if they don't violate our Terms & conditions.

Will fabric be provided by Tailorkraft?

Tailorkraft doesn't provide fabrics. Tailorkraft provides tailoring services.

What are the payment methods?

Tailorkraft accepts payments during delivery via cash, debit cards and credit cards.

Do I need to provide samples?

Tailorkraft encourages its customers to provide sample garments if they fit well. Garments made of cotton, linen and other stiff materials are accepted as samples.

Garments made of georgette, chiffon, satin are not accepted as samples. Kindly refer to Terms & conditions to know more.

Does Tailorkraft have a store or office?

With Tailorkraft, you don't need to visit stores. Tailorkraft consultants visit your home as per your convenient time and date.

Our registered office is in Salt Lake Sector 5. The full address can be found in the Contact section.

What is Tailorkraft's service area?

Tailorkraft serves across Kolkata. Our service area stretches from Dumdum in the north to Garia in south; EM Bypass in the east to Behala Chowrasta in the west.

How can I order if my home is not within Tailorkraft's service

Unfortunately, Tailorkraft doesn't serve customers outside its service area. However, you can give us a call on 95646 05555 to get any queries resolved.

Are there any charges for home visits?

Tailorkraft's home visit service is complimentary as of now. The service will be chargeable from a later date as decided by the management.