Frequently Asked Questions

What is Tailorkraft?

Tailorkraft is an online custom tailoring and alteration services provider for women and men across Kolkata through home visit by fashion designers.

Which garments can I get stitched on Tailorkraft?

The women's tailoring section provides tailoring and alterations for the following garments:
a. Blouses
b. Kurtis
c. Salwar Suits
d. Dresses
e. Pants
The men's tailoring section provides tailoring and alteration services for the following garments:
a. Shirts
b. Trousers
c. Blazer
d. 2 piece Suits
e. 3 piece Suits

How do I get my garments stitched on Tailorkraft?

Kindly refer to the How it Works section for a short overview.

To get your garments stitched, book a home visit by providing us your phone number and requesting a callback. Our team will call you the next day between 10 AM and 11 AM to know about your requirements, answer queries and book a home visit after asking for certain details required for the visit. A visit will be scheduled on a particular day and a particular time slot as per your choice, subject to availability of designers at that time slot. In case the requirement is urgent, you can call us at our office number 95646 05555 during our office hours*.

Tailorkraft designers will confirm your availability 1 hour prior to the visit. You are requested to kindly attend this call as the visit stands cancelled in case you do not confirm your availability for the visit.

During the visit, Tailorkraft designers will take your measurements and note down your design preferences on individual design sheets for every garment that you ordered. You can also ask for their opinions on design preferences for your clothes.

After the visit, you will be given a copy of the acknowledgement sheet containing details of the garments ordered, add-ons, estimated prices and estimated delivery dates. The garments are then stitched, inspected for quality and delivered to your home. The payment is taken at the time of the delivery through cash, debit cards and credit cards.

What is the delivery period?

The finished garment is generally delivered at your home within 10 working days from the date of visit. In case the requirement is urgent, kindly call our office number 95646 05555 during office hours*.

What are the stitching charges?

Kindly refer to the stitching prices page to know more about stitching charges of the various garments.

Who comes for the home visit?

Only professionally qualified fashion designers visit customers during home visits. Tailorkraft takes privacy and security very seriously. Hence, only female fashion designers visit for women's orders and male designers visit for men's orders.

What if my clothes don't fit?

Tailorkraft provides perfect fit guarantee to its customers. The finished garments are subjected to stringent quality checks and it is ensured that the garment is within acceptable range of the body measurements. In case minor alterations are required, contact Tailorkraft for free alterations.

Kindly note that if a sample was provided for the measurements, the finished garment is compared to the sample and if the finished garment matches with the sample, no requests for free alterations will be entertained in case the finished garment doesn't fit the customer. Customers are requested to check the fit of the samples before handing it over to Tailorkraft.

Will fabric be provided by Tailorkraft?

No, Tailorkraft doesn't provide fabrics for stitching. Tailorkraft provides tailoring services to customers who want to get their fabrics stitched into garments.

What are the payment methods?

Tailorkraft accepts payment at the time of delivery in the form of cash, debit cards and credit cards.

Do I need to provide samples?

Tailorkraft encourages its customers to provide sample garments if they fit well. However, if a sample is provided, the finished garment is stitched as per the sample's measurements. The responsibility of final fit lies with the customers since it is expected that they have provided a sample that fits them well. Only garments made of cotton, linen and other stiff materials are accepted as acceptable samples. Garments made of georgette, chiffon, satin and other light and stretchable materials are not accepted as sample garments.

Does Tailorkraft have a store or office?

Tailorkraft is an online doorstep custom tailoring service provider. With Tailorkraft, you don't need to visit any store. Tailorkraft designers visit your home as per your convenience.

Our registered office is in Salt Lake Sector 5. The full address can be found in the Contact section.

What is Tailorkraft's service area?

Tailorkraft serves across Kolkata. Tailorkraft's service area stretches from Dumdum in the north to Garia in south; EM Bypass in the east to Behala Chowrasta in the west.

How can I order if my home is not within Tailorkraft's service

Unfortunately, right now Tailorkraft doesn't serve customers outside its service area. However, you can give us a call on 95646 05555 during office hours* to get any queries resolved.

Are there any charges for home visits?

Tailorkraft's home visit service is complimentary for the time being. However, the service will be chargeable from a later date as decided by the management.